Cancellation & Refund Policy

1. Overview of Refund Policy

At Insta Downloader (instadownloader.shop), we are committed to providing reliable media parsing and high-speed processing services. Because our platform provides immediate digital credit allotment upon purchase, this policy outlines conditions under which refunds or credit reimbursements may be issued.

2. Eligible Circumstances for Full or Partial Refunds

• Duplicate Charges: If your payment method was debited multiple times due to a network glitch or gateway timeout for a single order.
• Technical Service Outage: If our parsing servers experience an unresolvable outage lasting longer than 48 consecutive hours after your credit purchase, and you have not consumed the purchased credits.
• Failed Credit Delivery: If a payment succeeded at your bank but our automated credit reconciliation fails to credit your account within 24 hours of notification.

3. Non-Refundable Situations

• Credits that have already been utilized to download media files.
• Inability to download private content where the source account is set to private on Instagram and the user lacks authorized access.
• Change of mind after credits have been loaded into an active account.

4. Automated Credit Re-crediting (Failed Extractions)

If a download fails midway due to a temporary network blip after 1 credit is deducted, our intelligent backend ledger automatically refunds the deducted credit back to your account immediately upon error detection.

5. How to Request a Refund

To submit a refund request, please email our billing department at refunds@instadownloader.shop within 7 days of the transaction with:

• Your registered email address
• Razorpay Payment ID / Order ID
• Description of the technical issue encountered

Approved refunds are credited back to the original payment source (Card / UPI / NetBanking) within 5-7 business banking days.